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runybanghol's avatar
runybanghol
Rising Newcomer
16 days ago
Solved

cant unlink account

for some reason my xbox account is linked to some email listed as 13********@disabled.ea.com

which is clearly some ea email account. I tried to go through ea help but never see an option to do a live chat. can someone please send me a link so i can initiate a live chat to have this resolved

3 Replies

  • runybanghol's avatar
    runybanghol
    Rising Newcomer
    14 days ago

    did that, there is no option from there that links to a live chat. If you follow the cant unlink account tree there is no option anywhere to do a live chat. Let me know which branch from any of the issues will start a live chat and I will just use that.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey, thanks for letting us know. Can you please try picking "EA account" as the product and "I want to update my EA account information" as the subject? That should give you the option to start a chat. Let me know if you have any further questions. 

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