Compromised EA Account

I’m honestly at the end of my rope with this and could really use some advice.

My EA account was hacked on April 29th. I first noticed when I turned on my PS5 to play FC 25 and got an alert about an unusual login. I immediately contacted EA support and went through the account recovery process on console. Everything seemed fine; I changed all my details (email, password, name) back to my details. 

The next day, I got hacked again. Went through recovery again. Then a THIRD time a few hours later. At that point I wasn’t even home to react properly, so I told the support agent to just block all access to the account entirely because I didn’t want the hacker continuing to use it.

Now things get worse.

I don’t remember the original email I used to create the account back in 2010. I think it might have been an old @aim.com email, but I haven’t used that in years and never migrated or recovered it when AIM became AOL. So that email is basically gone.

Since then, I’ve contacted EA support multiple times trying to recover the account, but I keep hitting a wall, an endless loop that's going to be the death of me. I’ve provided:

Proof of payments dating back to 2023

EA Play Proof of Payment made through PSN

Screenshots of emails (including one in Chinese/Japanese tied to the hacker’s support case, the one mistake they made)

Evidence that my secondary email was changed

Despite all this, I keep getting told they can’t verify me. I'm failing some of the security questions, but the problem is I made the account when I was underage, so I probably used a fake date of birth and don’t remember what I put or don't know what else I'm failing, I just know I'm not Chinese and used this account for YEARS. 

I’ve spent a lot of money on Apex over the years and I feel completely stuck. Support won’t help me further, and I don’t know what else I can even provide at this point.

Has anyone been in a similar situation or managed to recover an account without access to the original email? Any advice would seriously mean a lot right now.