So i need to contact EA beacuse of a linking issue i have on my EA account. My EA account was linked to 2 playstation accounts that doesnt exist anymore, i logged in and unlinked those accounts but now i cant link my ea account to any other PSN accounts? Like i dont really feel like having to create a new email i will never ever use, to create a new ea account i dont want to have, and then create a new psn account as my current one forced to me to link it to a burner ea account that i have. All i want to do is play the skate. Playtesting but i cant as the email that was accepted is linked to an account that i cant link to any psn accounts at all. Yes i know about the fact that you can only link one psn account to one ea account in their lifetime, but i did these links more than 10 years ago and i also linked 2 playstation accounts to the same account so i know that wasnt true when i did it.I probably phrased this horribly, but i hope anyone can help me to find a way to contact EA.

Hi there. You'll need to open a case with an advisor to see if they can help with this. Please follow the instructions here. Thanks!

Contact EA | EA Forums

20 Replies

EA_Aljo
Community Manager
20 days ago
Did they close the case due to not responding? If so, open another and make sure you don't miss their response. Also, if you submit a case and resume it before getting a response, that will pull the case from the queue so it won't be there for an advisor to respond to. Make sure you don't resume a case and just wait for the advisor to respond instead.
My4girls92
Seasoned Novice
20 days ago
I never responded because they responded to me at 3:05am in the morning randomly and closed the case after 4 mins. Doesn’t help me much if that’s the case.
SIXTYFOURGIGS
Seasoned Newcomer
20 days ago
The problem is the wait time is ridiculous; how do you expect me to wait 337 minutes for an agent? I'm supposed to wait 5.6 hours in my PC? For a simple issue that should take support 5min to do?? The chat is broken, the timer never goes down just up, then at 5 am ET they say "Player Unavailable we couldn't get a hold of you"... 4 days trying to solve this issue. And the only time I got a response which was a miracle, the agent said they would have to transfer me and nothing happened. Notice others are saying the same thing, it's not our fault your chat is broken, and the agents reply in the middle of the night.
EA_Aljo
Community Manager
20 days ago
I know the wait times have been very long recently. Hopefully, those are getting better after the weekend. The best I can advise is to try again.
My4girls92
Seasoned Novice
20 days ago
They usually reply 3 days after you put the request in, in the middle of the night with zero chance your watching your stuff
SIXTYFOURGIGS
Seasoned Newcomer
20 days ago
Exactly, its frustrating.
BiggestJilm
Rising Rookie
20 days ago
the cases that get submitted disappear, there is no email notification and they do not show up in the “my cases” tab. There is no way to see if the issue is even being noticed by EA. There needs to be an option for people to unlink dead emails from EA accounts. People paid money for these products and because of this issue we can’t even play them. It’s robbery
Kalevilantio82
Seasoned Rookie
20 days ago
How do you explain that nothing happens in those chats?
I mean other than xxxminutes calculation that does not go down and 99+ people in queue?
iubvvg1gwb94
Rising Newcomer
20 days ago
There is no possibility to communicate via email. Is it possible to write directly to the support email?
EA_Aljo
Community Manager
20 days ago
We can't just allow anyone to remove the email of any account. That would be a huge security hole and let anyone hijack an account.

What topic are you selecting for the issue when filling out the form?