Forum Discussion

Reaper96423's avatar
Reaper96423
Rising Traveler
1 month ago

Delete support case EA Manager

Hello, I have a support case I recently made via EA Help, and wish to delete it, as the chat transcript contains personal information that a hacker could read.

If you can't delete support cases at request of owner, then you should highly consider an option for customers to have more control over their support cases.

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    If our team has advised that they cannot delete the case Reaper96423​ then this would not be something that we can change. 

    We can pass your feedback on about this.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Not something that we can help with on the forums Reaper96423​ but you can speak with our live support team who would be best positioned to assist.

    You can reach them here

    Darko