Does EA Customer Service Just Not Exist?
I am trying to get help with an EA account issue where apparently my Xbox account is linked to a disabled EA account (not sure how or why this has happened). I am trying to get the account removed an...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHi everyone,
I'm really sorry to hear that you've been having problems contacting EA Help. Whether the chat option is available depends on the product and topic you choose. Below, I’ve included a guide to help you contact support through chat.
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email
Let us know if you have any questions.
