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MRD3AD_manmm4uv's avatar
MRD3AD_manmm4uv
Seasoned Newcomer
6 days ago

Does EA Customer Service Just Not Exist?

I am trying to get help with an EA account issue where apparently my Xbox account is linked to a disabled EA account (not sure how or why this has happened). I am trying to get the account removed and the proper account linked, but I cannot for the life of me get any customer service support. Hitting "Contact EA Help" just runs me in circles. Most of the time a start a chat button is not even populating on any of the help pages. I tried to open a case for a chat and the one time I allegedly got a response the chat window never even opened for me to reply. There is no other email contact or phone number. I seemingly cannot speak with a person at EA customer support despite being indicated that my issue will need live support. I do not know the information associated with this deactivated EA account, and since apparently EA does not care at all about providing customer service I am stuck in a situation where I cannot play Madden 25 online with my friends. Frankly this is the most frustrating customer service experience I have had in a long time. EA clearly is cutting corners with user support and it shows. They are absolutely useless and pathetic so far. The fact that I cannot even start an email conversation with support is just ridiculous. 

account linking
ea help
feedback
login issue

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi everyone,

    I'm really sorry to hear that you've been having problems contacting EA Help. Whether the chat option is available depends on the product and topic you choose. Below, I’ve included a guide to help you contact support through chat.

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email

    Let us know if you have any questions.

  • Bbyrd10216's avatar
    Bbyrd10216
    Rising Novice
    6 days ago

    I have Been trying to use that ea chat for days. They have got to be the worst customer service ever. 

  • TheYoshiGang's avatar
    TheYoshiGang
    Rising Newcomer
    6 days ago

    I've also been experiencing the issue of not having the Talk To Us option appear, and I need that because I need an actual person to give me a key of some sort to connect Spore to my EA account.

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