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auburnaide8's avatar
auburnaide8
Newcomer
9 days ago
Solved

EA account hacked

Hi. I have had my ea account hacked and they have changed the email address so I can't possibly get back in. I had so many expansion packs etc and I really dont want to have to start again. Is there ...
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  • EA_Lanna's avatar
    EA_Lanna
    8 days ago

    Hi auburnaide8​, 

    You did the right thing by trying to contact the support team. They can help update the email on the EA account and guide you through the account recovery steps.

     If there's no response after a few days or if you're in any way concerned, the case may have fallen through for whatever reason (maybe technical issues, etc), get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
8 days ago

Hi auburnaide8​, 

You did the right thing by trying to contact the support team. They can help update the email on the EA account and guide you through the account recovery steps.

 If there's no response after a few days or if you're in any way concerned, the case may have fallen through for whatever reason (maybe technical issues, etc), get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about.

- EA_Lanna

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