EA account is linked to a Email that has been deleted for years

Question

Just what the title says above. There's no ability on my end to try to reach out to customer support about fixing my account because it requires 2FA in order to open a ticket or access live chat.

Please help as I have been trying to unlink this account since 2017 with Madden 18. I have not been able to access my account settings and make changes for years now.

I would be severely indebted if this was able to be fixed.

ea_aljo · Answer

Hi there. You'll need to contact an advisor to get some help with this. Just use the account you're posting with and reference the account that you need help with. As long as you can verify you own it, they should be able to get the email updated. Cases can be opened here.

gaber411 · Answer

I also just tried this method above, when I go to open a new case it sends a code for verification to my old email that has been deleted for years.

Is there a way to get in touch with an advisor without having to use 2FA to start a new case?

ea_aljo · Answer

Try creating a case without being logged in. That should still let you connect to an advisor.

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EA account is linked to a Email that has been deleted for years

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