Forum Discussion

branfield's avatar
branfield
Seasoned Newcomer
15 hours ago

EA account linking to Steam

My EA account has previously been linked to a steam account that has not and has never been owned by me, I have unlinked that account however, I am now unable to link to my actual steam account as "An EA account can only be linked to one steam account in its lifetime.". I suspect this came from when my EA account got hacked last Jan and EA support rectified my access but I guess didn't check to see if any random accounts got linked during the period I lost access. I also never got an answer as to how they got it when I have 2fa enabled but that's a different issue we're unlikely to get to the bottom of. 

So far I have raised 6 support cases about this all have keep getting closed and marked as resolved with no notes, no email and no interaction from any live support or email. I have no idea where to go now for help on this.

 

4 Replies

  • branfield's avatar
    branfield
    Seasoned Newcomer
    9 hours ago

    Well it was submitted at 9:27am, and there has been no activity from it, no advisor, no email. It logged me out, and I am no longer in the queue so I suspect it will be closed shortly and nothing will happen again.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    I'm glad you managed to find the chat. Let us know if you still need any help!

  • branfield's avatar
    branfield
    Seasoned Newcomer
    15 hours ago

    Thank you, attempting now. The live chat is actually available now and I am waiting to be connected to an advisor. As a note I have managed to get this far before and have been sat here from 9am to 11pm "connecting to an advisor. But I will report back.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hey branfield​, I'm sorry to hear about your experience. The EA Help team should be able to assist you with that. 

    As you're not getting responses to the tickets you're creating, please go to this page, scroll to the bottom, and click on "Contact Us". When filling out the form, please be sure to select the topic "Compromised EA account" that should give you the option to start a live chat. Let us know if you have any questions. 

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