So basically, a long time ago I had an EA account, that account was linked to both my Xbox account and an old yahoo email. However I can't login to that old account, I can't delete that old account, and I can't unlink that old account from my Xbox account. I can very easily prove ownership of the Xbox/Microsoft account but I just have this dead link to nothing that I can't remove. To preface again with emphasis, I cannot access this old EA account, no way to recover it as both the recovery email and recovery phone number are over a decade old and no longer in use/deleted. How can I unlink this dead account from my Xbox account? Do I have to ask Microsoft to do it or do I have to go through EA? It's really annoying trying to play EA games and not having access to things because an old dead account is linked with nothing for me to do about it. Edit: Some additional info, I have already tried to link this new EA account I am posting with to my Xbox account and it won't let me as it says the Xbox account is already linked.

Hey LethalBubbles952 if the issue is that you cannot access the EA account then the best thing I can suggest is to follow the steps here: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ Darko

Unable to access old EA account and can't link new one to Xbox account

23 Replies

EA_Darko
Community Manager
23 days ago
Hey LethalBubbles952 if the issue is that you cannot access the EA account then the best thing I can suggest is to follow the steps here: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/

Darko
LethalBubbles952
Seasoned Novice
23 days ago
I can't recover the old account. The email it is linked to has since been deleted, the phone number it has is no longer mine. The debit card information attached to it is one I haven't used in at least 5 to 6 years. I abandoned it because I served a mission for the LDS Church and didn't think to delete it to prevent these kinds of problems. Unfortunately, it is still linked to my xbox account. So I can't link my new EA account (the one I am using roght now) to my xbox account.
EA_Darko
Community Manager
22 days ago
There is nothing that we can do on the forums to help LethalBubbles952.

If you are unable to login or verify account ownership then our team cannot help.

Darko
LethalBubbles952
Seasoned Novice
22 days ago
So my Xbox account is forever linked to a dead EA account and there's nothing I can do about it?
AlmightyG0d3171
Seasoned Rookie
22 days ago
I'm running into the exact same issue right now. Was completely unaware until I tried to get early access to the BF6 Beta. Spent half an hour watching some clown to get the code only to find out my EA account is attached to my email address from college ten years ago that has long since been deactivated by the university. EA is such a joke man
Yakavacavitch
Seasoned Rookie
22 days ago
it’s a **bleep**in joke what a stupid way to launch a game, look how many of us have the same problem. You’d think they’d recognize it. I’d understand if I was the only one saying that I have a dead email linked to my account that they may not believe me. But look at this major issue. They are losing players before the game even launches
AlmightyG0d3171
Seasoned Rookie
22 days ago
It's bad enough that they can't even release a game that works at launch. Of all the things to make bulletproof they chose to die on the 1 gamertag - 1 account FOR LIFE hill
AlmightyG0d3171
Seasoned Rookie
22 days ago
The fact that this is marked as solved tells us everything we need to know
EmptyFolders
Seasoned Newcomer
22 days ago
lol what a joke
Cl0akedCha0s
Seasoned Novice
22 days ago
same here. my account got hacked. now my linked account is to some other email address so now im unable to play any ea game online. there is loads of youtube videos that show you how to sort it but all the links ect. have all been either moved or are now redundant. even the QR code that comes up on how to resolve comes up with a web page 404 error. absolute joke!