EA account requires verification through an @ea.com email address

Hello everyone,

I’m hoping someone from the community or an EA Community Manager has seen a case like this before.

I have an old EA account (created in 2014) that is linked to my Xbox account.

I can successfully sign in to the account using my Xbox account, and I can still play EA games. However, whenever I try to access Account Information, Security Settings, Connected Accounts, or even contact EA Support while signed in, EA requires a verification code that is sent to an @ea.com email address that I have never had access to.

I have already contacted EA Support multiple times. During my latest support case, the advisor explained that the @ea.com address is treated as an internal EA-managed email address and that standard support agents do not have the permissions or administrative tools to modify accounts associated with this type of email or escalate the case.

I also confirmed that the “Forgot Password” process still recognizes my original school email address, but unfortunately that email account no longer exists.

I still have:

• Full access to my Microsoft/Xbox account.
• Access to the EA account through Xbox sign-in.
• Purchase history and other information to verify ownership.

I am not asking for a way to bypass EA’s security.

I simply want to know:

• Has anyone ever experienced an EA account that requires verification through an internal @ea.com email address?
• Is there any official recovery process for this type of account?
• Has anyone successfully recovered an account in a similar situation?

Any advice or information would be greatly appreciated.

Thank you!