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the_squish47's avatar
the_squish47
Seasoned Newcomer
2 days ago

EA account tied to my PSN is to a old UNRECOVERABLE email

i just bought battlefield 6 on my ps5 and when trying to play it the first time it stated "its been a while so we've locked your old credentials... etc and other useless crap you do" but lo you sent a recovery email to the email tied to my psn from however many years ago. guess what that email account doesn't exist anymore so its unrecoverable and now i cant play and you've stolen money for a service i cant use. fantastic, so ill go try to get customer support, and that wont open a case at all just links to more useless EA help threads that don't open a case either. but several places say "oh just use the EA advisor" cool that doesn't work or have any links to it on any web browser. so here i am at a loss cause your support is absolute hot garbage. i just want to get my **bleep** psn unlinked from the old email and link it to the only ea account i can actually access.

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    the_squish47​ 

    If you no longer have access to the linked email, we will need you to contact an Advisor for help as we cannot perform account actions directly here via the forums. 

    EA Help

    Thanks.

  • Same here.  I checked the email address and it is used by hackers.

  • I have the same horrible problem but with my Xbox, help center says any topics (merging, linking, etc) cannot be handled with chat either. I cannot access the deactivated email attached to my Xbox EA account, I need to connect my current EA account to the Xbox but it will not let me. If EA helps I will be buying a second copy of battlefield 6 to play with other friends, if not I will never buy another EA game again.