Forum Discussion

nq96siqr5wup's avatar
nq96siqr5wup
New Novice
10 months ago

EA help not working

every time i try to create a case and click on live chat i get this issue : 

THIS ISSUE ISN'T SUPPORTED BY ADVISORS

I've been getting it for the last 4 days ,I even tried changing the reason of the case and i still get the same issue, is there any other way to get help because this is getting frustrating.

account linking
ea help
feedback
login issue

6 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi there, I'm really sorry to hear that you can't contact EA Help via chat. Can you please tell us which topic you're selecting when trying to create a case? Also, if this is something that we can help you with here in the forums, let us know. 

  • nq96siqr5wup's avatar
    nq96siqr5wup
    New Novice
    10 months ago

    I need help to unlink all link accounts connected as I no longer have access to my EA account because it has been hacked.

     

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Can you please try selecting "Update EA Account" as the topic when creating a new case? 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Can you please try using this link, scrolling down, clicking on Contact Us, and selecting to continue as a guest to see if you can start a chat? 

  • nq96siqr5wup's avatar
    nq96siqr5wup
    New Novice
    10 months ago

    I still cannot,  all I get is : This issue isn't supported by advisors

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 50 minutes ago
4,700 Posts

Recent Discussions