EA support issues.
It’s almost impossible for me to speak with anyone at EA support, not only that, but my previous cases keep getting closed without an explanation or resolution.
I’ve made multiple reports to EA about a UI issue in skate. which led to me getting losing 500 San Van Bucks because the exit and buy button are extremely close together, there is no form of buy confirmation when using a mouse, it instantly buys the item when you left click so any misclick will result in you losing San Van Bucks.
Every time I spoke to EA support directly about this the advisor acknowledged that it wasn’t fair, they understand that it wasn’t my fault and if it was up to them they would fix the issue, but they forwarded it and the team is looking into it. Regardless of that, eventually my case would be silently closed, then I would reopen the case, be told again that it wasn’t fair, they're looking into it, and they'll escalate it, then my case was later closed again a couple days later. Just to reopen and have the same outcome play out again, I now come to find out the reopen the case option is longer there entirely anymore.
Every Time I reopened those cases to push it further I was told it was being pushed higher and higher up in priority, you are and have been aware of this issue for months.
Case #237210204 “Closed on March 4th 2026”
Case #236707753 ”Closed on April 7 2026”
Not to mention the AI is deliberately bad, and preventing me from speaking to an EA advisor. (Screenshot in post)
The whole point of me now reaching out is issues with apex legends, but I am unable to speak to anyone and I cannot find a solution that works.
Update: After finally being able to get contacted with support, I am met with "We're connecting you to an agent. Your estimated wait time is 30 minutes."
Update 2: Speaking with EA support unironically made the fixable situation worse, which for some reason took 3 hours and 4 different advisors to do.
