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AgentJohnUtah's avatar
AgentJohnUtah
Rising Novice
5 months ago

EA Support

Anyone had any luck getting a gamertag unlinked to a fake email?  I've heard plenty of folks say they haven't had any luck, just wanted to see if anyone had success.

if anyone knows a phone number or email that would be great also

5 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there, to unlink a platform account from an EA account, you must first have access to the EA account. If you do not have access to the EA account in question, you can contact EA Help support for further assistance: https://help.ea.com/en/ea-account/ 

  • AgentJohnUtah's avatar
    AgentJohnUtah
    Rising Novice
    5 months ago

    I have access to EA account.  Gamertag is linked to an unknown email.  I have tried to get help on this repeatedly 

  • And if for some reason there is an unknown lock (there is no information about these locks) and it is not possible to unlink? There is no feedback from the support service. What should I do then?
    Who should I write to? So that next time me don't accidentally fall under the distribution again

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    At the moment, EA Help chat is experiencing higher-than-usual demand due to several beta game releases, which has led to longer wait times across the board. That being said, are you getting any errors when trying to contact support, or did you manage to create a help ticket? 

  • I have already written 3 applications to appeal an undeserved ban.

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