Community ManagerSorry to burst the bubble stopandgo25 but our TOS team and our advisors are in fact humans.
Our live support team cannot help with TOS related issues and as such if you game the system to open a case then they still can't help.
Our TOS team independently review all appeals but do use templates for uniformity in response. This is standard across the industry and others.
If after multiple investigations our team has denied your appeals then it means they found evidence to support the action.
Darko
No bubble here to burst and never feel sorry for bursting your own bubbles. Human or not for the fact that there is no transparency in the process and decision making is reason enough to win an arbitration case. That violates their won EA user agreement chapter 15. I had to download my own user logs for review and request my own DSAR. The DSAR I will get within 30 days. My user and game logs I was able to download states a different reason for the temporary ban. Why? Its just copy and paste template without a full review. Also honest question what was solved? Why does my topic show solved? What solution to you provide that fixed anything? Last thing is I appreciate you as a manager responding to my post. Seems like the forms is the only place EA has any type of manager. The EA help chat support does not have any nor the EA TOS for some reason.
Darko once again you are wrong
idk what special treatment you’ve always recieved with your connection to ea. but he isn’t wrong when it comes to ea handling warnings/ suspension/ or bans. Why would people try so hard to defend themselves but EA gives the same generic response with no proof.
you say “our TOS team” like you’re are apart of TOS team. Well then you should be one to helping resolves these matters properly as a mediator between EA and the consumers.
As ea says the want to be fair but never fair or properly justified
lol and before you try to come with some smart response or takedown the post.
Ask yourself this, are you really supporting ea over the consumers? Because clearly you don’t support the consumers. Ea wastes peoples time and money All Day Everyday and you are evidently ok with it, but I’m sure Ea pays you good
If your team has evidence for appeals then show proof and proof instead of that basic no proof generic response
