Unable to contact ToS team for an appeal as no Penalty History recorded

That's a strange one Jidds95​.

Let's try talking with out support team here https://help.ea.com/en/ 

They will be able to review your account with you and suggest the best course of action.

We can't help with account related issues here as we can't discuss your account with you.

Darko

I've done exactly that and they can't help. I keep getting pointed to links that don't work and steps that don't work. I'm not sure if it's a regional thing. But of the 3 cases I've raised all have ended with EA Help throwing up their hands and saying it's too hard and closing the ticket.

I simply need to get in contact with the ToS team but have literally no mechanism to do so, even with the 'help' of EA Help.

Hey Jidds95​ the steps to speak with the team to appeal are here

You should be able to follow the steps to open a case with them.

What did our live support team say?

Darko

Live support said the same thing as you.

I don't have a penalty history showing, so I can't raise an appeal in the first place. 

The usual steps to contact the ToS team don't appear, presumably due to me not having a Penalty History, or that I am based in Australia and EA Help has some kind of regional restrictions in place.