joveice
26 days agoRising Rookie
Error when submitting a support request, invalid email
Hello.
My support ticket got the status of "Waiting on player", I did not get a confirmation email as it was sent to "Null" and the ticket does not show up in my tickets. When I tried "resume" the ticket and attach the image and errors, it's stuck on loading, but the network tab says error 400 invalid email.
400 error when trying to resume the ticket:
{"error":{"errorCode":null,"errorType":"VALIDATION","errorShortMessage":null,"errorMessage":null,"sourceId":"API_VALIDATION","sourceMessage":null,"parentfieldType":null,"parentFieldId":null,"failures":[{"object":null,"field":null,"rejectedValue":null,"message":"Invalid email address. Please provide a valid email."}]},"timestamp":"2025-08-04T03:35:39.339513847Z"}
My support ticket is unrelated to this issue.
Ticket ID 217880321
This problem has now been sorted on EA's end.