Community ManagerHey Iambookdontcar, have you appealed the ban with the team?
If not then you can do so here: https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
We are not able to help with account issues here, if our live support team has advised they cannot help with the account then this is likely due to the ban. Once you have appealed the ban then our team can help you resecure your account.
Darko
Hi Darko,
Yes, I have already appealed the ban many times before. I have submitted the appeal form countless times in the past. However, recently the appeal system seems to have changed.
Because my previous appeal was rejected, the new appeal form now requires me to select the specific ban I want to appeal. The problem is that the ban which was previously rejected does not appear as an option anymore, which means I literally cannot submit another appeal for it.
In my previous post, the screenshots I shared were from a conversation with a live support agent. I asked them what I should do in this situation. I followed their instructions and submitted the form again with all of my evidence and screenshots. After that, they simply told me that nobody could help me further.
This situation is honestly very unreasonable. My account was clearly compromised and abused by someone else, which likely triggered the ban. I have invested a huge amount of time and money into this account, and it makes no sense that I should permanently lose access because of actions taken by a hacker.
I am simply asking for someone from the team to properly review this case or provide a way for me to appeal the ban again, because right now the system does not even allow me to submit an appeal.
Thank you.
Community ManagerIf the team have reviewed your appeals multiple times in the past and declined them Iambookdontcar then it is unlikely that they will change this unless you have new evidence to support the appeal.
After a certain number of investigations our team will no longer review further appeals unless you have new info.
Darko
Community Manager
Community Admin
