I linked my account to the ea play website because I wanted to get my rewards, they weren’t popping up on my console then as soon as I did I got charged again ?? I did the survey idk If they will actually get back to me or not
You did the right thing by requesting a refund through the Refund Tool if you were charged twice.
It may take a moment for it to process, but if it's been a few days, please use these steps to contact our support team, and they can check it out for you:
Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
Fill Out Your Info: Enter your details, and describe the issue. Include the two transaction id's from your Payments & Wallet tab that show you've been charged twice.
Submit Your Ticket: After filling out the form, hit “Submit Ticket.”
Choose Your Contact Option: Pick from the available contact options, and our support team will do their best to help from there.
- EA_Lanna
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