Forum Discussion

e1v2a6n73's avatar
e1v2a6n73
New Rookie
15 hours ago

HELP! I need to change my name!

When I set up my account, I had an extremely hard time being able to choose anything. The only thing it allowed me to choose was the one I have now. Whenever I try to change it, it does not allow me to me to change it to anything at all. Ive tired dozens upon dozens of combination of letters and numbers, yet i get told to "chose a valid user ID". Customer support does not know even after multiple months of me bothering them about it. They tell me a communuity memeber might know. Im not so hopful that a community member can solve this. Ive been frurstraed for months, everytime i see this username. By the way, it has my first name in it, so it really should be changed, as that is sensitive information and technically not allowed. 

2 Replies

  • e1v2a6n73's avatar
    e1v2a6n73
    New Rookie
    13 hours ago

    Did you read the whole thing? Or do you not understand that i cannot change it to litteraly anything else. 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hey e1v2a6n73​,

    It's hard to know why you're being told that your ID isn't valid, but it's possible that these are usernames that are either already in use, or not allowed for other reasons. There isn't much we can do here other than recommend that you keep trying until you find one that's accepted.

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