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mrmorris803's avatar
mrmorris803
Rising Newcomer
21 days ago

Helping unlinking to an account with an old e-mail address

I just purchased Madden 26 Deluxe and College Football 26 Deluxe today.  I am unable to link my newly created EA account to my Playstation account because it says that my PlayStation™Network account is already linked to my old EA Account associated with an old e-mail address.

I no longer have access to the e-mail address (my university deactivated all alumni accounts last year), so I am stuck.  I cannot access my old EA account because it is linked to my old e-mail address and I cannot delink the accounts through my Playstation account either.

Please help or point me to someone who can assist!  Thanks!

account linking
login issue

4 Replies

  • mrmorris803's avatar
    mrmorris803
    Rising Newcomer
    21 days ago

    The EA error message also says:

    An EA Account can only be linked to one PlayStation™Network account in its lifetime.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hey mrmorris803​,

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    The steps on this page would typically help you update that information, but since your old email has been deactivated, it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

    Let us know how it goes, thanks! 

  • tryomochieaid's avatar
    tryomochieaid
    Newcomer
    21 days ago

    i have same issues but when i try to contact advisors on website it's show "this issue isn't supported by advisors", i try to contact ea help on x and i just got spam solution

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hey tryomochieaid​, 

    Sorry to hear that there's been difficulty contacting our live support team.

    If you haven't already, please try using an incognito or private mode to access this page, then click the Contact Us button at the bottom of the page, and the live chat option should be available then.

    Let us know how it goes, thanks! 

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