Forum Discussion

ALzSTI's avatar
ALzSTI
Rising Newcomer
7 months ago
Solved

Hi

I just wanna know why I can't play apex legend on this account .

  • Hi ALzSTI,

    Going on what I can see in the attachment, it looks like you need to reset your credentials. Have you tried using the QR code or visiting the website that's been linked?

3 Replies

  • Hi ALzSTI,

    Going on what I can see in the attachment, it looks like you need to reset your credentials. Have you tried using the QR code or visiting the website that's been linked?

  • ElliotLH's avatar
    ElliotLH
    Hero+
    7 months ago

    If you're sure you're using the correct account, you might need EA Help to take a look for you. 

    You should be able to open a case or having a live chat by selecting the "EA Account" option and then the one for logging in at help.ea.com.