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wa117gdawrx's avatar
wa117gdawrx
Rising Newcomer
3 days ago

I don't have access to the Gmail to my ea account

I don't have access to the Gmail of my ea account I can prove I have access to the account on my Xbox 

 

2 Replies

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hey wa117gdawrx​ 

    In cases like this, account recovery can’t be handled on the forum side, as it requires secure verification of ownership. The best next step is to contact EA Support directly so they can look into it with you:

    https://help.ea.com/en/contact-us/ 

    Even if you don’t have access to the original email, there are alternative ways to prove account ownership. These checks can be quite detailed, but that’s intentional; it helps ensure access is given back only to the rightful owner.

    Once you reach out, try to provide as much information as you can, as that can help speed things up.

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