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2b4950f25a800816's avatar
2b4950f25a800816
Seasoned Newcomer
26 days ago
Solved

Your online chat is Avoiding

Hi EA i hope i get really fast asnwer to my problem beacuse for weeks i m trying to get a Live chat Agent but no succes on your platform. 

i have big problem and i cant get help for it.

  • EA_Darko's avatar
    EA_Darko
    20 days ago

    Sounds like it may be the case that you have multiple EA accounts 2b4950f25a800816​ and have been logging into a secondary one.

    Would be worth taking a look to ensure that the account you have logged into is your main one and not another you have.

    What you can do to narrow this down is to go to the login page on the app or the website and hit forgot password. You can then enter any and all email accounts you have and then check your email for a password reset email.

    Let me know how you get on.

    Darko

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hey 2b4950f25a800816​ sorry to see that you are having issues with getting the support you need.

    It can happen that the issue you are facing is one that our live support team cannot assist with and as such, you will not be able to start a case with them

    If you let us know what the issue you're facing is and share as much info as you can, then we will do what we can to assist or point you in the right direction.

    Darko

  • Yea alredy for weeks i m trying to contact sombody threw live chat and nothing, Chat bot is avoiding to give me Agent,

    Than put on chat bot working hours of Agents that we know when we need to text,  and not giving problem with that chat bot asking same and same  wich  game what is your problem with that game.

    Ok to case what i have problem, i didint play for long time and how i see Origin in not working and this new  EA App dont work as well.

     I instal app and login in, than i go to my Libarry and it is empty i say WOW where is my games and things what i pay for?

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Sounds like it may be the case that you have multiple EA accounts 2b4950f25a800816​ and have been logging into a secondary one.

    Would be worth taking a look to ensure that the account you have logged into is your main one and not another you have.

    What you can do to narrow this down is to go to the login page on the app or the website and hit forgot password. You can then enter any and all email accounts you have and then check your email for a password reset email.

    Let me know how you get on.

    Darko

  • This Email was on my Origin Account and i  sing in to EA with this Email, and when i dowaload your new App EA App i log in, and there is no my games what i have and pay in LIbarry.  And i dont undrstand  what in world u shut down origin, i cant even sing in anymore there beacuse it send me on new App. 

    I will ask you to sort this problem and  return all my games in Libarry what i have.

  • Ok i see what happend, i try how u say other account, i think  it  happen Change beacuse both emails was link to i think.

    how i see i come back to play Titanfall and Anthem to be in some Robots. but what i get supprised how long i was not in gaming, that Anthem is not longer alive or existing,  what now ? i mena i spend money for this game i put hours.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Great to hear that you were able to get into our account 2b4950f25a800816​.

    Anthem was sunset earlier this year, meaning that it is no longer playable.

    We have an important update to share regarding Anthem. After careful consideration, we will be sunsetting Anthem on January 12, 2026. This means that the game will still be playable online for the next 180+ days. As of today, you can no longer purchase in-game premium currency, but you can still use your remaining balance until the servers go offline.

    We deeply appreciate your dedication, passion and support over the years and we’d like to thank you for that.

    Darko

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