I encountered a bug that prevents account unban

Hello everyone, my account was hacked before and I sought help from a consultant. Now I have recovered my account and lifted the ban on Apex, but Apex is still banned. After consulting with the consultant, they informed me that they have lifted my ban, but I cannot find any record of my account being banned. However, the game still shows me as banned, which is likely due to a malfunction in lifting the ban. What should I do now?