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My-keyyyyyy's avatar
My-keyyyyyy
Rising Novice
12 days ago
Solved

I have game in my library that I shouldn't and I also miss one game

Hello   I was not loging to origin ohh wait EA app now for a while. I wanted to play my favorite game (Medal of Honor 2010) but it is missing from my library. Instead I have battlefield 1 which I ...
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  • My-keyyyyyy's avatar
    My-keyyyyyy
    10 days ago

    Nevermind, today the game reappear in the EA App so everything is fine <3 

     

    thanks! Case can be closed

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
12 days ago

Hi My-keyyyyyy​,

You most likely logged in to the wrong EA account. Do you remember having ever had another account under another email address?

If you cannot recall the login details, the best thing to do is reach out to EA support here. 

My-keyyyyyy's avatar
My-keyyyyyy
Rising Novice
10 days ago

Hello,

Thank you for your reply. I do not have any other account.

I only got one account with EA Origin.

I think the migration to the new app cause this. I never owned BF1. I only participate in beta test of that game.

And in the new EA app I have BF 1 in my library which I should not. And I am missing MOH 2010... From all the games I lost my favourite one that is a bummer...

  • My-keyyyyyy's avatar
    My-keyyyyyy
    Rising Novice
    10 days ago

    Nevermind, today the game reappear in the EA App so everything is fine <3 

     

    thanks! Case can be closed

    • EA_Poppy's avatar
      EA_Poppy
      Icon for Community Manager rankCommunity Manager
      8 days ago

      That's great, My-keyyyyyy​! Glad to hear the game reappeared! 

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