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TEMPZ12373's avatar
TEMPZ12373
Rising Newcomer
3 days ago

Linked microsoft account

So i have had this problem for years now and i cant seem to figure it out. i try with costumer support and they never help. 

I used to play on an Xbox with my moms email and linked an EA account with her email when i played PVZ GW2. Now me being the dumb kid i was decided to change the email without my mom knowing and it created a whole problem with her email so she ended up deleting her email and just made my email the new one on the account. The issue i have is that i now no longer have access to said account on EA Play because when i try and log in it ask to send a code to my moms old email which is deleted. but i don't have access to change said email to get the code on a different email. i hope someone understands my struggle here i'm just trying to check out My EA games i was promised with  this PC game pass but i cant get to them

1 Reply

  • EA_Garrus's avatar
    EA_Garrus
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey TEMPZ12373​ that's an Account Issue and unfortunately we can't help with those here on the EA Forums.

    Please get in touch with our EA Game Advisors and explain that you no longer have access to that account and need to change the email.
    They'll guide you through the process to regain access.

    When you open that link, make sure to select "Login issues" as the issue type.

    Should you need anything else, you know where to find us!

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