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Bombolada's avatar
Bombolada
Rising Novice
14 days ago
Solved

Lost access to my email and can't contact support

Hi,
Someone stole my email address and unfortunately I no longer have access to it. I'm trying to contact EA support to resolve this, but whenever I select the "Chat with us" option and fill out the form, it loads for a moment and then redirects me back to the homepage.

I’m really stuck and don’t know what to do.
Is there anyone who can help me or tell me how to get in touch with EA support in a different way?

Thanks in advance.

account info
  • Bombolada's avatar
    Bombolada
    12 days ago

    Okay, I found a solution — thank you very much to EA_cuervo who suggested trying to connect to the chat in incognito mode. That really helped, and I was able to change my email through a chat with a support agent.

6 Replies

  • perry0v0's avatar
    perry0v0
    Rising Newcomer
    14 days ago

    I also had the same situation and was unable to contact customer service

  • mellevin13's avatar
    mellevin13
    Newcomer
    14 days ago

    I have a simular issue whrer im not reciving emails from ea. Im signed in but can change anything whitout email confirmtion.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey everyone, if you can't start a chat, please make sure your browser doesn't have ad/pop-up blockers. If the chat window still doesn't show up, please try clearing your cache, using a different browser, or using your browser in incognito mode. I hope this helps.

  • Bombolada's avatar
    Bombolada
    Rising Novice
    12 days ago

    Okay, I found a solution — thank you very much to EA_cuervo who suggested trying to connect to the chat in incognito mode. That really helped, and I was able to change my email through a chat with a support agent.

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