lost email to account

thank you for the reply the issue with this is im not stuck with a recognised device option that clearly has bugs and issues which alot of people have mentioned so im getting told because its not working i lost my team months and months of work and i cannot pre order the new fc 27

Hey twisterfister135​,

If you have any issues with the account still, you'll need to reach back out to the support team. The forums are not an alternative; we cannot assist with any of this here, sorry. If it's something they're not able to do, then there are no other options than whatever they've specifically mentioned.

hello thank you for the reply i do appreciate it however i have made over 40cases with different advisors and they tell me the recovery via recognised device is the only option they have however i do not get the pop up all im trying to do is update email so i can pre order fc 27 ultimate edition plus without any problems 

Hey twisterfister135​,

I'm afraid we aren't able to review or make any changes here on the forums. We're not the "higher ups" you're trying to reach and cannot escalate issues from the forums, sorry.

Any support issues will need to be addressed by the support team, either by creating a new case or resuming a previous case to have another advisor take a look at the situation. We aren't able to do any of the necessary verification or changes to accounts via the forums.