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EzDaMan's avatar
EzDaMan
Rising Novice
18 days ago

Main EA account got hacked, EA help is terrible and doesn't work

I've tried SO MANY times to get EA help to work, and i came to one of two conclusions:

  • EA doesn't have any customer service workers
  • They're too lazy to fix EA Help

I came to this conclusion because every time I make a new request, EA help either deletes it immediately, or marks it as resolved without fixing it.

I would've been fine with this, IF MY MAIN EA ACCOUNT DIDNT GET HACKED! BUT NOW THAT IT IS HACKED, AND EA REFUSES TO FIX EA HELP, I HAVE NO HOPE LEFT.

 

EA, all I have to say, is that I'm angry, and disappointed.

7 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hey there, 

    I'm really sorry to hear that you've been having problems recovering your EA account and contacting EA Help Support. You can try to recover your EA account by following the steps in this article: What to do if your EA Account has been hacked. If you're unable to recover the account by following these steps, then you will need to try contacting EA Help Support once again. In case you're still unable to contact EA Help, please let us know which product and topic your selecting when trying to create a help ticket. 

  • EzDaMan's avatar
    EzDaMan
    Rising Novice
    16 days ago

    I'm still unable to contact EA Help support. The product I'm selecting is EA Account, and the topic is "I need help with my hacked account."

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    15 days ago

    What options does it give you when you select that? If the chat option isn't appearing, please try selecting "I want to update my EA Account information".

  • EzDaMan's avatar
    EzDaMan
    Rising Novice
    14 days ago

    Believe me when I say I selected every topic, and there's no chat option for any of them.

  • EzDaMan's avatar
    EzDaMan
    Rising Novice
    14 days ago

    There's only a chat option when I'm not logged into my account, very weird.

  • EzDaMan's avatar
    EzDaMan
    Rising Novice
    14 days ago

    Even when I select the chat option, THEY DON'T RESPOND! SERIOUSLY, HOW BROKEN IS THE CHAT OPTION!?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    If you're not getting the chat option when selecting the topics mentioned, please try going through the contact flow while logged out from the website, and make sure there are no ad or pop-up blockers enabled on your browser.

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