Membership refund request
Dear team, I'm trying to request a membership refund through the Contact us option, but when I hit the submit button, my request is not registered; the page enters a loop and returns to the unfilled...
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerHey Krisz0599,
If you're referring to EA Play, those generally aren't refundable, unfortunately.
However, if you haven't already, please try using this web form to connect with our live support team. An advisor can review your account and billing information to determine your refund eligibility from there.
Let us know how it goes, thanks!
Hey EA_mplsnow,
The attached link leads to the same looping web form; after filling it out and submitting it, it returns to the blank version without registering the request.
The membership refund request is for an inaccessible EA account.
- EA_mplsnow
Hey Krisz0599,
In that case, can you try using the Contact us button at the bottom of this page instead? The NextStep bot should be able to redirect you to an advisor after you provide the requested information. You'll want to give a simple response, even if the questions aren't quite applicable, and the bot should bring you to a self-service page afterward.
If you aren't actually able to access your EA account, it'd be best to work on recovering that first. Especially since you might be prompted for a verification code during the refund conversation, and you'll need to have access to the email address registered to the account. You can do this by connecting with live support using the Contact Us button at the bottom of this page instead: https://help.ea.com/en/articles/security-and-rules/update-ea-account-info/
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