My account has been disabled wrongfully
I’m new here cause I’ve never really had problems with playing ea games but recently I’ve logged in to my console to play the new eafc 26 and when the part that comes up to say I’m logging in to ea servers it’s saying that my account is banned so I can no longer update the game or download the latest squads. I hardly ever play online so I really don’t know what I could have done wrong plus I play my console probably like twice a week. I really need some help because everytime I go to login to EA the verification email that they are sending the code to isn’t my email so I’m wondering if someone is trying to sabotage me or steal my account. Please help me out EA!!
Hi 2rjsapovdpxk,
Sorry to hear the verification codes aren't working when you pop them in. If there's a big delay between when the codes are requested and when they are submitted, they can time out sometimes. But either way, if the codes aren't working for you right now, our support team can try to help you reset them if you reach out to them directly. Click on the 'Contact Us' button at the bottom of this guide to start a support ticket: How to enable two-factor authentication on your EA Account
In terms of the ban message, you may be able to find out a bit more by reading the email the screenshot mentions was sent out to you. There might be some context there. It sounds like you feel there's been a bit of a mix-up, regardless. You can appeal a ban by following the steps in this guide: Get information on EA Account locks, bans, and suspensions
- EA_Lanna
