My account suspended after I used a Belgian IP to access the store using a VPN.
Hello
I am a dedicated Apex Legends player in korea. My account is level 1946 with approximately 4,500 hours of playtime, and I have spent around $2,000 USD on this account. However, on March 11th, my account was suddenly permanently banned.
I want to clarify that I have never used any unauthorized programs or cheats. The only thing I did out of the ordinary was using Proton VPN the day before the ban. I connected to a Belgian server to directly purchase the skydive emotes for Conduit and Valkyrie (since Belgian law prohibits loot boxes, allowing direct item purchases (each 1000coin). I did this solely because I specifically wanted those two items.
I understand this workaround might not be entirely right, but it is a widely known method among players, and I strongly believe it does not warrant a permanent ban. It is deeply frustrating to see actual hackers playing freely, while I receive a permanent ban for simply using a VPN to make a legitimate purchase.
EA has not provided me with the exact reason for the ban, but I am highly confident it is due to the VPN usage. I have already submitted an appeal, but it was quickly rejected with an automated AI response.
Could anyone please help me with my situation or advise me on how to get this properly reviewed?
Hey shines2205,
Unfortunately we can't help with or look into bans here on the forums. You can always reach out to our terms of service team again and they can take another look at this for you.
