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Darkzzy77's avatar
Darkzzy77
Seasoned Novice
5 months ago

My Email Has Been Hacked and can’t recover the account, Please Help

I had my email hacked years ago, My EA account was linked to the email and I no longer can get access to the email to change the information needed to verify it, I have personal information tied to the account. I can’t request to do anything because the security questions was changed and they added a second email and phone number to the account preventing me from recovering the account.. Ive been waiting for 6/8hours for a response from the support team and all I’ve been getting is links that continuously Loop me around and mislead me, Can i talk with someone from EA support thats not a Bot or NPC please and thanks. 

85 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there. I removed the image since it shows your ID. As far as this issue goes, you'll just have to wait for support to respond. We're not able to help with hacked accounts over the EA Forums. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Just a quick update to let you know that the EA Help chat is working and available for support. However, please be aware that wait times may be a bit longer than usual due to the recent beta game releases, which have increased the number of incoming requests.

    We understand delays can be frustrating, but the support team is actively working through cases, and players are continuing to get assistance. 

  • hey guys was just wondering what i should do in this situation. i havent played any EA games for a while so i havent had to sign into my account but when i went to download BattleField 6 i realised i got banned. turns out back in may i got hacked and they obviously did some stuff and got my account perma banned. my Steam and xbox account are linked to this so even if i wanted to just make a new account i cant like either of those. ive tried to appeal a few times but no one has contacted me just wondering if anyone has any advice on how to go about this.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there, I'm really sorry to hear that your account has been compromised. You can get assistance with a compromised account by following the steps in this article: https://help.ea.com/en/articles/ea-account/secure-hacked-account/. Once your account has been recovered, you can send a dispute to the Terms of Service team. 

    If you need any assistance during these steps, feel free to reach out to EA Help support by scrolling down on that page and clicking on "Contact Us". I hope this helps.

  • parmen219's avatar
    parmen219
    New Novice
    5 months ago

    Welp i got my account back, now all that remains is for them to hopefully lift the ban that it got bcs of that russian piece of *****

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