My Psn got hacked and the hacker had got my apex legends account banned.

I didn't log into my ea account for a while or my psn really since I'm mostly on my pc playing story games what not but recently I received a email on my psn mail saying my ea account has been permanently banned due to a offensive name. I don't remember ever changing my psn name or even playing the **bleep** game on my ps5 console for about a year and maybe a few months, I tried checking my past emails if I received something that indicates someone's been using my account or any explanation to how's someone changed my username without my permission or heck how do they even have my account to begin with?? So after some deep digging I found this past year the [Edit - CM] playing on my account racked up a 168 hour ban or a week in short I believe and had changed my username to something horrible and awful, I was disgusted to what crap this guy has been saying and pissed that because of this *** my account got banned... I'm as we speak trying to figure things out with psn support and see what can we do about it. So far I've changed my username for starters because I'm sure a Permanent psn ban and a ban from other games on my ps5 account weren't far away with that disgusting name, I'm hoping EA can help me recover my account this situation has been so painful to extend I've considered hurting myself because I couldn't see this situation coming or not preventing from happening you've got to understand I've really not kept tabs with my psn email for a while until I've just seen a ban email from ea(it's hard to miss something that shocking) my account had over 40k kills on bloodhound a lot of money was spent for heirlooms and I hope EA can help me because OH god I'll be so thankful if they can, I'm trying to get the hacker or the user who's been using my psn out of my account and psn support would be helping me out with that but I hope ea support if your here please help I need it, I've been advised to not log in to my wa or do a ban appeal with this sort of situation so im here explaining my side of the story. To all who have read to this point I thank you for your concern and I hope something like this that's arguably life ruining knowing something you've had for 6 or 7 years has been destroyed due to a hacker [Edit - CM] and my laziness to not have seen this coming and preventing it.

To ea support: please if you can forgive me and recover my account I assure you this wouldn't happen again I know the policy is strict and that even if a hacker has hacked into my ea account and done this there might be no chance you can lift it but I have evidence and so I hope that for someone who's played your game for 6 or 7 years on this account maybe just maybe you could help me recover it and I will never let this happen again.