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Bbyrd10216's avatar
Bbyrd10216
Rising Novice
11 days ago

Old origin account

I have talked to several people via ea chat. I have Not logged onto my account since 2023 and I am Getting something wrong to be able to recover my account. It’s hard to even get in touch with someone, when the ea chat doesn’t work half the time. I just Want to access my old ea account. I have Invested a lot of money into the sims 4 and having to recall information from 2 years ago and from an account I no Longer have access too seems as if ea is trying to rob me. Can someone please please help me. 

4 Replies

  • Bbyrd10216's avatar
    Bbyrd10216
    Rising Novice
    11 days ago

    That they could not match my identity. BUT I’m sure the questions I was getting wrong ie: (were there other accounts linked and when did I last play) it has been two years since I played . The answers are on the account I do not have access to anymore. Even the email I used To create the account, I deleted for a new one. I was also told I was close 😭. 

    also, thank you so much for responding. I was Beginning to lose hope. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Sorry to say Bbyrd10216​ but if you are unable to verify ownership of the account then there would be nothing that our team can do to assist you. In order to gain access to an account you need to verify that you are the account owner.

    Darko

  • Bbyrd10216's avatar
    Bbyrd10216
    Rising Novice
    10 days ago

    Yea, well it’s hard to recall exact details from 2017. Not to mention it’s easier to gain access to my bank account if I forgot my password than a gaming account. Let’s think about that for a second. Not to mention Darko, I know I got about 95% of the questions right.  My IP address is different as I’ve changed internet providers and I’m not contacting my ex husband to see if his email was linked to the account. Those are the only 2 I know FOR A FACT could be incorrect. I’ve called my bank to get my old bank card, my birthdate or country hasn’t changed, the email is the same as my username, and I sent over proof of purchase ie my bank accounts…. But my IP address and ex husbands email is wrong. People move and change in almost 10 years. Bank card, dob, address and username should be enough. Especially the bank card. What “hacker” would have that?

     

    thank you for responding but it’s ridiculous and I think you know it too. 

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