Perma Banned after account got hacked
oh man that is not good.
Please be aware we cannot assist with account issues here on the forum.
I think you need to re-re-secure the account and associated e-mail account.
First off submit a ticket to re-secure the account:
If you believe you have been hacked take appropriate measures to secure your account and associated e-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
After the account is re-secured then you can appeal the ban. You should provide info regarding the re-securing of the account with you ban appeal.
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Best of luck.
