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mayao101's avatar
mayao101
Seasoned Novice
7 days ago
Solved

Problem with purchasing in Sims 4

I can't purchase any Sims 4 packages during the mid-summer sale - I can only buy the bundles that are prepared in advance by EA. The app says that there is a problem updating the cart. I contacted th...
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  • EA_Darko's avatar
    EA_Darko
    2 days ago

    If the issue is still ongoing for you then I'd suggest speaking with our live support team here: https://help.ea.com/en/ 

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 days ago

Hey mayao101​ best thing to do is to remove your payment option and then re-add it ensuring that all the info is exactly the same as on file by your card issuer.

Darko

mayao101's avatar
mayao101
Seasoned Novice
7 days ago

EA_Darko​ Hi- As I mentioned in the post, I have no problem paying because I don't even get to that screen. It's impossible to add to the cart at all. When you try to add a package to the cart, a pop-up appears from the cart icon saying there was a problem updating the cart. However, when I clicked on a pre-made bundle created for the sale, it was added to my cart. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 days ago

    I understand but can you try what I suggested above just to test mayao101​ 

    Darko

    • mayao101's avatar
      mayao101
      Seasoned Novice
      6 days ago

      Yes- I tried and still there is no change unfortunately. I also tried to add to the wishlist, and there is the same pop-up EA_Darko​ 

    • TekTheTech's avatar
      TekTheTech
      Seasoned Novice
      4 days ago

      Hey, I have the same problem and It haven't solved :((

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