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mayao101's avatar
mayao101
Seasoned Novice
5 days ago

Problem with purchasing in Sims 4

I can't purchase any Sims 4 packages during the mid-summer sale - I can only buy the bundles that are prepared in advance by EA. The app says that there is a problem updating the cart. I contacted th...
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mayao101's avatar
mayao101
Seasoned Novice
5 days ago

EA_Darko​ Hi- As I mentioned in the post, I have no problem paying because I don't even get to that screen. It's impossible to add to the cart at all. When you try to add a package to the cart, a pop-up appears from the cart icon saying there was a problem updating the cart. However, when I clicked on a pre-made bundle created for the sale, it was added to my cart. 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 days ago

I understand but can you try what I suggested above just to test mayao101​ 

Darko

  • mayao101's avatar
    mayao101
    Seasoned Novice
    5 days ago

    Yes- I tried and still there is no change unfortunately. I also tried to add to the wishlist, and there is the same pop-up EA_Darko​ 

  • TekTheTech's avatar
    TekTheTech
    Rising Novice
    3 days ago

    Hey, I have the same problem and It haven't solved :((

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