PSN ID stuck to inaccessible EA account due to verification loop

Question

I need an EA Community Manager to help escalate a stuck account issue.

My PlayStation Network ID is stuck linked on the backend to a secondary, inaccessible EA account.

I have spent 6 hours in Live Chat trying to verify PSN ownership so an advisor can manually unlink it. Tier-1 chat reps repeatedly reject my proof-of-purchase because a PS5 system software update changed the console's transaction menu to a QR code pointing to the PlayStation Store website instead of an on-screen text list.

I have full access to my PSN account, official PlayStation Store web receipts with order numbers, and my active console license pages, but live chat reps refuse to accept them due to outdated verification scripts. Please escalate this so my PSN ID can be manually unlinked.

ea_mako · Answer

Hey 8613876f6eedab2f​,
I'm afraid we cannot escalate or review support cases via the forums, sorry. Any escalations would be done through the support team and we don't have any means to bypass that requirement.
You can resume a prior case from your case history page or create a new case here to try and have that aspect addressed, but it's not something we'd be able to influence here.&nbsp;