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franchu_dls's avatar
franchu_dls
Newcomer
17 days ago

Random EA account linked to my PSN

So I was trying to play BF6 Redsec on my PS5 but when I start the game I am prompted to verify my EA account, however it shows a completely random email which is definetely not mine "bx*****@emlpro.com". WTH? How was some random EA account able to link to MY PSN account?
Same thing happens with FC 26 when trying to play online modes. So I basically cannot play any EA online games.

I already tried sending an EA help form twice but received no answer after 2 days.

Can the random EA account be unlinked from my PSN? I can prove that the PSN is mine because its using the same email address as this account from which I'm posting.

Thanks in advance for any help.

account linking
ea help
login issue

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hi, sorry to hear you’re dealing with this. You’re taking the right step by contacting our support team. Have you received a case number by email, or can you see the case listed in your Case History?

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