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Kyowyn's avatar
Kyowyn
Seasoned Newcomer
3 days ago
Solved

Ridiculous Ban From Your Moderator

First post ever. Not really sure where to post this. I've attempted to contact support here multiple times only to be given the run around <removed inappropriate comment>  Anyway, excited for the B...
ea help
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  • EA_Mako's avatar
    EA_Mako
    3 days ago

    Thanks for the clarification Kyowyn​.

    Our Terms of Service team would be best in that case, have you created an appeal using these steps or just a normal support case?

    The link should let you create an appeal with our Terms of Service team specifically so they can check into this, unlike a normal support ticket. That would be the best way to go from here.  

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 days ago

Hey Kyowyn​,

It looks like that ban took place on the Steam discussion boards rather than our own forums, so that's not something we'd be able to address I'm afraid.

You should be able to try these steps to appeal with Steam support since this took place on their platform.

  • Kyowyn's avatar
    Kyowyn
    Seasoned Newcomer
    3 days ago

    Hi, thanks for the fast response. I did actually contact steam support but they confirmed this;

    We understand your concern. However, upon further review, this community hub ban was issued by the developer's moderation staff.

    And then basically said to contact EA. And for two odd weeks now I've been trying to get through to EA support about this.

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      3 days ago

      Thanks for the clarification Kyowyn​.

      Our Terms of Service team would be best in that case, have you created an appeal using these steps or just a normal support case?

      The link should let you create an appeal with our Terms of Service team specifically so they can check into this, unlike a normal support ticket. That would be the best way to go from here.  

      • Kyowyn's avatar
        Kyowyn
        Seasoned Newcomer
        3 days ago

        I believe it was just a normal support ticket so I'll give those steps a go, thank you. 

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