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DeDX3's avatar
DeDX3
Seasoned Newcomer
2 months ago

Someone else linked their EA account to my Steam now I can't play games.

I just purchased BF1 on steam and created an EA account just to find out someone else has linked their account with my steam. Now I can't launch games. I never had an EA account before.

This is what's showing when I try to login.

 

7 Replies

  • DeDX3's avatar
    DeDX3
    Seasoned Newcomer
    2 months ago

    A case for my query has been created but I don't see a follow up on it :(

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Since this is an account-related issue, I suggest that you contact them via chat: 

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

  • swamperjeep's avatar
    swamperjeep
    Rising Newcomer
    25 days ago

    I have the same problem. Someone else has linked their EA account to my Xbox, preventing me from linking my own EA account to my Xbox. What I don't understand is why someone would do this? What do they stand again? 

     

  • Same for me with my Xbox 🤦‍♂️😤

  • owaisrullz's avatar
    owaisrullz
    Seasoned Newcomer
    25 days ago

    Same with me playstation network account already linked to your EA Account for hr******@supere.ml. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey everyone, I see we have some new replies to this thread. Since then, the EA Help website has been updated to a newer version. So, I want to make sure you have the correct instructions to contact EA Help Support. Please click on the following link: https://help.ea.com/en/ea-account/ and select the topic you need assistance with, and follow the instructions. If you're unable to solve your problem, scroll down to the bottom of that page and click on "Contact Us". I hope this helps.

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