Struggling to Unlink Xbox Account from EA – EA Support Is Unhelpful

Hi all,

I’m currently facing a frustrating issue with EA and I’m hoping someone here has a solution, or at least shares the same experience.

My Xbox account is linked to an EA account that I haven’t used in nearly 10 years. Now, I’m trying to unlink the two, but the process has been a nightmare. EA sends an access verification email to my old email address (which is no longer active), and I’m completely locked out.

I reached out to EA Support twice and, honestly, I’ve never experienced such poor service. They are asking for all sorts of personal information to verify my account, but here’s the issue:

1. IP address: Of course, it doesn’t match anymore. I’ve moved twice in the past 10 years and changed PC's, Modems, etc.., so the IP address will have changed.
2. Credit card number: I never had a credit card registered with EA, so this is completely useless.
3. Birthdate: I didn’t enter my birthdate on my EA account, because it wasn’t required back then.
4. Address: Again, I never provided my address to EA.

So essentially, EA is asking for information that they never collected in the first place, only to turn around and say “We don’t have that information.” It’s ridiculous. Instead of just unlinking my account, I’m locked out and can no longer play EA games on my Xbox.

Has anyone else dealt with this? Any suggestions or advice would be greatly appreciated. I’m at my wit’s end with this situation.