Subject: Urgent Matchmaking Issue in FC Mobile – Unable to Find Opponents
Dear EA SPORTS FC Mobile Support Team,
I have been experiencing a persistent matchmaking issue for several weeks. It has become extremely difficult to find opponents in Head-to-Head (H2H), VS Attack (VSA), and Manager Mode. Sometimes, I can search for a long time without finding a single opponent, making it difficult to play even three consecutive matches.
I have already tried several troubleshooting steps, including:
- Checking my internet connection.
- Switching between Wi-Fi and mobile data.
- Restarting the game.
- Restarting my iPhone.
Unfortunately, none of these solutions has resolved the issue.
My account details:
- Player UID: 1068772278020526080
- Country: Ghana
- Device: iPhone
- Affected modes: H2H, VSA, and Manager Mode
- Duration: Several weeks
Since the issue affects all three matchmaking modes and has persisted despite these troubleshooting attempts, I kindly request that your technical team investigate whether there is an account-related, matchmaking-server, or regional connectivity issue affecting my ability to find opponents.
I would appreciate your assistance in identifying the cause and providing a lasting solution so I can enjoy the game normally again.
Thank you for your time and support. I look forward to your response and hope this issue can be resolved soon.
Kind regards,
A concerned FC Mobile player from Ghana
