I used to have access to the email linked to this account, but last year my pc broke, and I lost all ability to get Into the email. I need my 2FA turned off, or my email swapped for me, as every time I try It needs a code I cannot get.
Community ManagerThanks for getting back to us LolTalkingBenXD,
If that's the case, then I'm afraid the information they received from you likely didn't match what was in their records. We value account security and cannot proceed unless we know it's you, the account owner, making the request.
Please try to gather what information you can from emails or EA platforms if you're still able to log in before trying again. There should be no limits on attempts, but unfortunately, live support would be the only channel for support in cases like this, as we don't have the necessary tools or records to help here on the forums.
It didn't work at all. i gave them all the info i could, and they didnt help
Community ManagerHey LolTalkingBenXD,
If you're no longer able to access the email address associated with the EA account, you'll need to reach out to our live support team so they can help update the account details.
Typically, the steps on this page help you update the email linked to the EA account, but since you can't access the email itself, please use the Contact Us option at the bottom of that page instead. An advisor will need to verify your ownership of the account before working with you to get things updated.
Let us know how it goes, thanks!
Community Manager
Community Admin
