Unable to change email

Question

As the title states, I cannot change my EA email to a different email. The email currently on file was compromised a few months ago and I have created a new personal email address that I wish to be on my EA account.

I just see this error: We can't complete your request. Your email address could be invalid or you may have recently updated it.

Unless EA doesn't work with gmail accounts, my new email is completely valid. Also, my email has not been changed ever on my EA account.

ea_lanna · Answer

Hi HellWithoutBrdrs​,&nbsp;
That error can appear for a few reasons:&nbsp;

Recently Updated Email:&nbsp;You can only update your EA Accounts email every 30 days. If the email address was recently changed within the last 30 days, the system would limit another update until that timer passes. This is to help keep your EA account safe from compromise.
Invalid Email Address: You can only register an active, valid email that isn't being used for another EA account. If you're getting that error message, and don't have a second EA account, then the email you're entering may have a formatting error; typos, extra spaces, special characters, etc. For example, instead of '@gmail.com', an invalid email would be '#gmail.com'.&nbsp;

&nbsp;
If neither applies in your case, you'll need to ask our support teams for help in updating the EA account information. Please use these steps to reach them:

Open the&nbsp;EA Help website
Click “Help by Topic” followed by 'EA Account': You'll find this at the top left-hand side of the EA Help homepage.
Then choose 'How to update your EA Account':&nbsp;This will open a guide that will share some tips.
Scroll to the Bottom:&nbsp;At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
Login or Continue as Guest:&nbsp;The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
Fill Out Your Info:&nbsp;Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
Submit Your Ticket:&nbsp;After filling out the form, hit “Submit Ticket.”&nbsp;
Choose Your Contact Option: Pick from the available contact options, and our support team will be ready to help.