I've done exactly that and they can't help. I keep getting pointed to links that don't work and steps that don't work. I'm not sure if it's a regional thing. But of the 3 cases I've raised all have ended with EA Help throwing up their hands and saying it's too hard and closing the ticket.
I simply need to get in contact with the ToS team but have literally no mechanism to do so, even with the 'help' of EA Help.
Community ManagerLive support said the same thing as you.
I don't have a penalty history showing, so I can't raise an appeal in the first place.
The usual steps to contact the ToS team don't appear, presumably due to me not having a Penalty History, or that I am based in Australia and EA Help has some kind of regional restrictions in place.
Community Manager
Community Admin
