Forum Discussion

gemccallen's avatar
gemccallen
Rising Newcomer
1 day ago

Unable to validate account

I have my child’s account that shows the parental account email address is incorrect. It is misspelled and wasn’t even a valid email address when the ea account was created. I’ve since identified the invalid email address name but cannot log in because the account needs to be verified. The original verification email address failed to send because it wasn’t a valid email address. Now that I’ve created the misspelled email address and set the password. I’m unable to login because it hasn’t been initially validated. I need the initial validation email resent so I can request the parent email address updated to an email account I monitor. This account I’m logged into is my personal ea account and is the only way I can post for support. The support on the chat feature is unwilling to help me and said this is the only other option besides my son having to create a new psn and start all of his games over from scratch. 

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Not sure why they suggested that gemccallen​ unless they were hoping to have you submit a bug report.

    We cannot assist with account issues here as we are not able to verify account ownership on the forums.

    Best thing I can suggest is to speak with our support again, explain the situation and see what can be done.

    Darko

  • gemccallen's avatar
    gemccallen
    Rising Newcomer
    11 hours ago

    EA_Darko​ they suggested I reach out here for development to possibly do something. I just need the initial validation email resent or send a new one.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Bit of an odd one gemccallen​, if you have spoken with our live support team and they have said that they cannot help then I'm sorry to say but it is unlikely that we or anyone else can change this.

    All I can suggest is to take a look at this help article and try the steps suggested.

    Darko